How to set up a broadband connection

We explain all you need to know about setting up your broadband connection without the help of an engineer.

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There could be several reasons why you may want khổng lồ set up your broadband by yourself. Maybe the cost of requesting an engineer is too high, or your provider may not even offer such an option.

Particularly in the current pandemic, a lot of network providers send out their engineers only to lớn vulnerable customers.

Whatever the reason, it is quite simple khổng lồ set up a broadband connection, but below we’ve prepared a step-by-step guide for you khổng lồ follow.


How broadband is activated

The average waiting time for major network providers is 14 days if you have a phone line, but it can take up khổng lồ 21 days if not. This is why it’s worth arranging broadband in advance if you’re moving home, or before an existing contract finishes. You probably don’t want to be without broadband for weeks.

However, BT’s Hybrid Connect broadband uses mobile data to lớn allow immediate connection if you move khổng lồ a different property. This is a temporary connection while you wait for the main broadband to lớn be activated.

How to lớn set up your broadband equipment

1. Connect the router

Once you’ve received your package, you can install the equipment after your broadband has been activated. There’s no point in doing it before as it won’t work.

First, take the cable that connects your router lớn the wall box (either coax or phone line) và plug one kết thúc into the corresponding port on your router và the other kết thúc into your wall box.

If you’re setting up ADSL or VSDL, you might need to lớn use an ADSL/VSDL filter if the socket doesn’t have one built in. This separates the broadband signal out from the phone line. If you don’t use it, your landline phone(s) won’t work.

2. Nguồn up the router và switch it on

The next step is khổng lồ connect the power cable lớn the router & a mains socket.

Press the power nguồn button on the router lớn switch it on. If there is no power button, the router will automatically switch on when powered khổng lồ the wall socket.

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You will know that the router is on by the coloured lights that will appear.Different colours have different meanings. Khổng lồ see what they mean, take a look at the documents that come with the router. Also, read more on how to lớn fix BT broadband connection problems.

3. Check the connection

The light(s) on your router should tell you if the broadband connection has been established, but you’ll want to check by connecting devices to the router. You can either use Wi-Fi or Ethernet cables depending upon the device.

There should be a sticker on the router or a removable thẻ with the Wi-Fi details on it if you’re connecting a phone, tablet máy vi tính or other wireless device.

Disable any sản phẩm điện thoại data connection (such as on your phone) và then thử nghiệm if you can access website pages và other online services. If you can, you’ve successfully phối up your broadband connection.

You can chạy thử how fast it is using our separate guide, in order to find out if you’re getting the speeds you were expecting.

Which providers allow self-installation?

Most of the major broadband providers allow self-installation. In fact, some providers only send out engineers as a last resort if any complications arise which mean you won’t be able khổng lồ set up the broadband yourself.

The providers that offer this include:

With so many providers available, it may be difficult lớn know which one lớn choose. Read our guide on how khổng lồ choose a broadband service to lớn help.

How to lớn solve common broadband problems

Most routers can handle hundreds of devices at the same time. This means that you can connect your laptop, phone, tablet, smart TV and even guest devices to lớn use the internet all at the same time.


The more devices that are using the connection, the slower it will be for each device, so vị be aware of this. Find out more about how many devices can connect khổng lồ a router at the same time.

If you find the mạng internet speed is slow in rooms far away from the router, then you could consider getting a powerline adapter which might help lớn give you faster access to the mạng internet than your router’s Wi-Fi can. Here are some of the best powerline adapters on the market now.

Another option is mesh Wi-Fi, which is effectively multiple routers which talk to lớn each other using Wi-Fi and provide better coverage in larger homes.