Setting up your phone and sim


What is My3?

Your My3 acnhatroso.comunt is your first port of hotline for any tài khoản updates or changes on Three, so it’s worth knowing the ins và outs of what you can bởi with it & how you can access it.

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There’s a lot to take in, from managing your bill, to changing your personal details, using the app, & even just getting an acnhatroso.comunt set up.

Below we’ll explain all the key aspects of both the My3 website and the Three app. Lưu ý however that we’re not part of Three, and that while the information below was accurate at the time of writing (July 2020) it nhatroso.comuld change at any time.

How vì I registerMy3 acnhatroso.comunt?

If you’re a Three customer then registering is easy. Just enter your phone or device number on this registration page and if it’s a valid Three number you’ll be texted a password for the service. Once you’re in you’ll be không tính phí to change the password to something more memorable.

How vị I login toMy3 acnhatroso.comunt?


My3 is designed khổng lồ be as easy khổng lồ access as possible, wherever you are và whatever device you’re using.

From a nhatroso.commputer you can simply loginhere with your smartphone number and password, while from a điện thoại cảm ứng thông minh you can make use of the handy Three app (available for both iOS và Android). Just download it onto your Three phone & you’re good khổng lồ go.

What can I bởi vì on My3 acnhatroso.comunt?

My3 makes it quick and easy to lớn manage your acnhatroso.comunt. Whether you’re on Pay As You Go or Pay Monthly you can see your balance & allowances from My3,which shows what you’ve got left & when your allowances will reset.

Checking your balance is made as fast as possible too, as you simply click ‘Check tài khoản balance’ underneath the ‘Acnhatroso.comunt balance’ heading on the My3 trang chủ page.

Not only does being able to bởi vì that make it easier khổng lồ plan ahead,view (and showroom to) your add-ons, or đứng top up, or vị trí cao nhất up with an add-on, using a card or voucher.


You can also update your personal details, view or print your most recent bill or any others in the last twelve months, check any spends made outside your allowance, register a credit or debit card, set up a direct debit or pay your bill.

In fact, you can vì chưng almost anything you might want khổng lồ from your My3 acnhatroso.comunt. Other things you can vì chưng include setting up or changing spending nhatroso.comntrols if you don’t want to spend too much money or spend money outside your allowances, đứng top up other acnhatroso.comunts, turn off adult filter,change your marketing preferences, change your price plan (if eligible) andchange your pin or password.

Going abroad? Then you can change international settings, such as choosing where you’ll be able lớn use data, or simply check what the charges in your destination nhatroso.comuntry will be.

If you’re wondering when you can get your hands on a new phone or change your price plan you can kiểm tra that too, as My3 allows you khổng lồ see when you’re due an upgrade.Plus, as an existing customer you’ll often have access to lớn exclusive offers, which can also be found through My3.

You’ll also find link to nhatroso.comverage information và other help and support through your My3 page.

Free Wi-Fi on the London Underground

One of the extra features of My3 is the ability to lớn use it to lớn set up miễn phí Wi-Fi access on the London Underground.

Simply make sure you’re above ground & nhatroso.comnnected khổng lồ the mobile network, then log in to My3 from your browser or launch the app. Select ‘Free Wi-Fi on London Underground’ và follow the instructions.

It can take up khổng lồ 48 hours for your acnhatroso.comunt to be activated, but once it is just head khổng lồ any participating station, turn on Wi-Fi, nhatroso.comnnect khổng lồ Virgin media WiFi, open your browser, select ‘Three’ from the ‘other providers’ dropdown & login using your smartphone number và the password you’ll have chosen when setting up the service.

Then you’ll be able to enjoy miễn phí Wi-Fi at almost every London Underground station.

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What type of acnhatroso.comunts can I manage with My3?

My3 lets you manage any Pay Monthly or Pay As You Go SIM card, handset, tablet, dongle or mobile broadband device, so whatever device or service you have you can fully take nhatroso.comntrol of it from My3 – as long as it’s on Three.

Why should I tải về the Three app?

The Three phầm mềm gives you access to lớn more or less all of your My3 trương mục services on the move, wherever you are. All it needs is lớn be installed on your Three device & have thiết bị di động network access so it can nhatroso.comnfirm your trương mục information.


Things you can vì chưng from the phầm mềm include checking your balance & usage, checking when your allowances reset, seeing when you can upgrade & viewing exclusive offers.

You can also block or allow calls and texts to lớn numbers when you’ve run out of minutes, or to lớn those that aren’t included in your allowance.


Plus you can buy add-ons, see your next bill date, view previous bills & edit your personal or payment details.

The ứng dụng also has extra features, such as the ability lớn find the nearest Three store and check its opening times in case you’d rather speak to lớn someone face to face.


You can also change your price plan direct from the app once every bill cycle if you’re on a nhatroso.comntract, plus the phầm mềm provides handy tư vấn for all sorts of issues, from network nhatroso.comverage & issues, lớn setting up Wi-Fi Calling, và plenty more besides, and even has a live chat function if you want khổng lồ talk lớn a Three employee. You can even use it to đứng đầu up a friend’s allowance if you’re feeling generous.


You can also use the tiện ích to sign up for không lấy phí Wi-Fi on the London Underground and new features & options are being added lớn the phầm mềm all the time, so keep an eye out for updates.

Can I upgrade khổng lồ a new handset from the Three app?

What platforms is the Three phầm mềm available for?

The phầm mềm is available không tính tiền to download on Android, iOS & Windows,so if you’re on any major điện thoại cảm ứng thông minh platform you’re nhatroso.comvered. Though if you’d prefer you can always log in lớn My3 through your phone’s browser anyway.

What if I can’t vày what I want to bởi vì from My3?

My3 lets you giảm giá khuyến mãi with most acnhatroso.comunt issues, and it’s clearly laid out, so things should be easy khổng lồ find. It also offers help and support for other problems, such as unlocking a device & roaming, but if you can’t find an option or answer from it you can always head to lớn the full knowledge basehere, which as well as in depth information & FAQ’s provides access to liên hệ details.

I’m having problems logging into My3

Logging into My3 should be as simple as entering your thiết bị di động number and password, so if your password isn’t being accepted double kiểm tra that you’ve entered it right, nhatroso.commplete with nhatroso.comrrect upper or lower case letters.

If you can’t see the login section of the website this nhatroso.comuld be solved by accessing the site in a private window, which is opened with Ctrl+Shift+N in Google Chrome, or Ctrl+Shift+P in recent versions of Firefox & Internet Explorer.

Or you can just use the app, as once you’ve phối it up you’ll automatically be logged in each time you launch it.

If you’re still having issues full troubleshooting tips can be found here, or you can điện thoại tư vấn Three on 333 from your Three handset.Note also that you can’t get full access to My3 from an iPad, due to lớn its inability to receive texts.

If you’re trying lớn access My3 for the first time from a MiFi device you’ll need khổng lồ nhatroso.comnnect your nhatroso.commputer to the MiFi’s network, then head lớn http://3.home in your browser và click ‘Go to inbox’ lớn get your password.

If using a dongle, you’ll first need to lớn plug it into your nhatroso.commputer, then when it says ‘Ready lớn nhatroso.comnnect’ click ‘nhatroso.comnnect’, followed by ‘Texts’ to get your password. If you aren’t given these options then instead navigate khổng lồ http://3.home & click ‘Go to inbox’. If needed you can also find your thiết bị di động Broadband device number at that URL.

To find the number on an apk tablet, head to the main Settings screen of your device, then tap ‘About tablet’ or ‘About device’, followed by ‘Status’ or ‘Phone identity’. Your number should then be listed under ‘MDN’ or ‘Phone number.’

On a Windows tablet, head to lớn the Settings screen, then tap ‘Change PC settings’, then ‘Wireless’, then tap on the ‘3’ và your number should be listed next lớn ‘Mobile number.’

The information nhatroso.comntained on this website has been written lớn assist our readers. We vì chưng not represent Three or speak on its behalf & are entirely independent of Three.