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I got my phone from AT&T và it is a Kyocera Dura xe pháo (E4710) and from what I have researched it says its has 4G LTE network technology!

So if its a 4G phone why wont it work anymore after they shut down the 3G network?

And am I correct on it being a 4G phone?

Any help appreciated!


That phone is on the list. Hotline them & make sure your IMEI number is right in the system..

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https://www.nhatroso.com.com/idpassets/images/support/wireless/Devices-Working-on-nhatroso.com-Network.pdf


Thank you for your fast reply!

Yes I also seen my phone on that list also that it will still work after the 3G shutdown.

But am I correct that the phone I have is a 4G phone?

Thanx again for your help!


Well I called AT&T about my issue & they said my phone will still work after the 3G shutdown in February 2022!

However they said because of the plan I am on (which is a plan with no data as I only talk and receive calls on my phone! ...No Texting and No mạng internet use!) said it will quit working and I will have to upgrade (more money!) my plan lớn a data plan?

Now what the heck does a plan have to vày with the 3G và 4G thing of making and receiving phone calls? ....Sounds like a way just khổng lồ squeeze more money out of me!

Any comments from anyone on this?


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formerlyknownas
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ACE - Sage

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101K Messages


1年前


AladdnSane

They are wrong. You do not have to change your plan. However you may need a new SIM card or update your imei. (did you bởi that since your last post?)

If you"ve been moving your sim thẻ from old phone khổng lồ new phone, it"s possible your sim card is not provisioned properly for voice over LTE service. If you are constantly getting messages that your phone needs lớn be updated or replaced, it"s might the SIM thẻ that"s causing the problem.

Take your phone lớn a corporate store và ask him if you need an updated SIM card.


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AladdnSane
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37 Messages


1年前


Thank you for your reply.

I have never had a issue with the phone receiving or making calls.

....I got the phone from AT&T about 4-years ago with a new SIM card when they shut down the 2G network (as I only had a 2G phone then) so I went ahead & got a 4G phone instead of a 3G just for the reason to be able lớn use longer as I knew eventually they would shut down the 3G network which is now going to happen next year.

They said the EMEI was all ok & everything looked good with the phone but stated that I have to lớn have data so they can update my phone when needed? ....Its never been updated since I owned it so why now!

First 2 CS reps I spoke lớn at AT&T said my phone will not work but I didn"t buy that answer when I seen it on the menu of phones that still will work that AT&T provided so I called back và the 3rd rep told me it was a plan thing!

I don"t think no one at AT&T has a clue what"s going on IMHO!


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GLIMMERMAN76
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ACE - Expert

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23.5K Messages


1年前


Well
lizdance40 maybe nhatroso.com is not going to lớn allow phones with no data plans on the network anymore I see this coming on all carriers.

Xem thêm: Phần Mềm Tính Giá Thành Sản Xuất, Phần Mềm Kế Toán Giá Thành


(edited)


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AladdnSane
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I wouldn"t doubt that at all!

AT&T is getting as bad as Comcast/Xfinity bleeding people out of all they can!

And I knew the stimulus checks would come at a price from the very beginning! ...And that price is everything is costing more now and every company is after that money!

I am still not going to give up on this issue with AT&T & will argue with them until the end, và if I can I will even contact the CEO of the company khổng lồ find out the real answers as stated before....There CS sure don"t know what there talking about!


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formerlyknownas
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ACE - Sage

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101K Messages


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GLIMMERMAN76

I know Verizon has gone that route already. I don’t approve of prepaid eliminating a no data option.


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DaveNTx
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75 Messages


1年前


On May 26th I received the same email from AT&T saying that our DuraXE cell phones (we have two) are going to be replaced because they were discontinuing their 3G service. The thư điện tử went on to lớn say that I had to lớn activate the new phones when they arrive & if I didn"t then AT&T would automatically activate them; they said our current DuraXEs would be deactivated.

I made several calls khổng lồ AT&T support and have had multiple chat sessions too explain to lớn them that the DuraXE does operate on 4G networks, that it is listed on their compatible phone list, & that they still sell the DuraXE. I told them I did not want new phones - vị not send them; do not shut down/deactivate our DuraXEs.

I have a case ID for the chat sessions and in each liên hệ the support rep would say that their e-mail was sent by mistake & I could disregard it - but then, I would get another email reminding me that 3G was going to be discontinued & that I needed khổng lồ activate the new phones they were going to lớn send.

It was obvious that the contacts with AT&T tư vấn were not having any effect - that they were not getting my information to lớn the department that was sending out replacement phones. So, I went lớn a local AT&T store & explained the whole mess.

The store associate checked my phone & found that the IMEI number in their system did not match the actual number of my phone. He updated the IMEI number & said that should fix the problem. Well, a week later I received a delivery of two Flip IV phones và instructions to lớn activate these phones! ( Incidentally, the DuraXEs cost about $250 each - these cheap Flip IVs sell for $60 each và to not have the USB data tethering capability of the DuraXEs).

What is going on with AT&T?! It"s lượt thích talking to lớn a đen hole with them - what ever conversations và explanations are given them don"t ever get acted on & they seem mix to vì chưng whatever they want khổng lồ do, despite the customer request và their own information.

Yesterday, I received a text message from AT&T saying that I should have already received the replacement phones that they sent & I needed to activate them. This message had a phone number to gọi if I needed help in activating the phones : 800-880-8581

I called and explained the whole thing all over again - the rep sounded lượt thích she was in an office on this side of the Pacific và seemed to know about this type of problem saying that some of the "code numbers" for the phones that will still work on their new system (i.e., 4G/LTE phones) didn"t get registered with the department and people who are running the replacement phone operation. She looked up my account & phone information and took a couple of minutes to vị something about getting our phones on the "do not deactivate" danh sách or database. After this she said our phones would not be disabled.

We"ll see ... So far, not one thing that anybody at AT&T has said or done has had any effect - they"re still plowing along like they"re going to force us khổng lồ switch khổng lồ the cheap Flip IV phones.