Food delivery guide for restaurant and food business owners


nhatroso.comFood is our food delivery service that brings great food from local restaurants, straight lớn the doorsteps of hungry consumers. Via our self pick up service, consumers also have the option to pick up their food from the restaurant themselves.

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We help drive additional business to lớn your restaurant or stall! Working with us allows you lớn tap into millions of hungry consumers on, allowing you to lớn extend your business into the online space!

You will need to provide the following documents to become a Merchant-partner:

Copy of Business Documents – SSM form D or 9,24,49Copy of identification card (IC) / passport of the director who is signing the agreement (Colour, Front, and Back) – (UBO director must have a minimum of 25% share on SSM)Copy of bank Account Statement HeaderCopy of Brand LogoCopy of Store Front Photo with permanent sign board và brand logoCopy of In-Store thực đơn with PriceGmail email Address (Unique email for each outlet for Device Log In)Copy of Business License (If applicable)Copy of Halal Certification (If applicable)Copy of SST Certification (If applicable)Copy of Insurance Policy (If applicable)

View sample :

Register your interest on the short khung above. Please ensure lớn fill in the details as accurate as possible.

A representative will reach out to you via e-mail to complete your registration. Thus please ensure lớn always kiểm tra your emails for next step updates from us after registering.

Please prepare the required documents “What bởi vì I need khổng lồ become a nhatroso.comFood Merchant-partner?”View sample :

Service Fee:

There is a service fee of up lớn 30% on all nhatroso.comFood (Food Delivery) orders & up lớn 15% for nhatroso.comFood (Self-Pick Up). This is charged on every order you receive through, through both deliver & Self Pick-Up orders. Please chú ý that this service fee is subject lớn prevailing SST.

*Merchant may request khổng lồ discuss the service fee’s with sales representatives but please note that commercial terms changes subject to’s discretion*

The service fee collected by ensures our delivery partners are fairly paid và enables us lớn provide platform services for online food ordering & delivery.

The majority of our Merchant-Partners service fee goes towards paying our delivery-partners. We believe our delivery partners need this boost to lớn cover their time, distance travelled and efforts adequately. We pay the majority of our service fee khổng lồ our delivery-partners, on top of the delivery fee paid by consumers, which also goes to them.

The remainder, if any, is used lớn cover operating costs, which includes delivery partner insurance, safety equipments (facemask etc), nhatroso.comRewards, cashless payment transaction costs (eg. Credit thẻ charges of 1% khổng lồ 3% of the transaction value), product và service improvements, kinh doanh cost and backend manpower like customer service for merchants, consumers and delivery partners.

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Yes, Merchant shall guarantee that all Retail Prices of Meals offered on the app are substantially similar to the prices offered by Merchant khổng lồ consumers through its own platform, channel or facility.

If you choose to menu combo/set menus to sell on nhatroso.comFood, please ensure that the items are available as ala-carte items in your in-store menu. Full bộ prices should be consistent as the sum of the ala carte prices in store.

Please use our Excel thực đơn template to create your combo menu here:

I am a central kitchen or trang chủ based merchant, can I get on nhatroso.comFood if I vì chưng not have an actual shopfront?

We encourage contactless payments, especially during this period. Therefore, when signing up for nhatroso.comFood the sign up form would also include the nhatroso.comPay service which allows merchant partners to lớn be eligible to lớn accept nhatroso.comPay in-store. All your nhatroso.comPay transactions will go lớn your wallet so you can keep track of your earnings with just a glance.

*Do note, there is a 1% transaction fee for all nhatroso.comPay transactions. Online shop is our newest service for nhatroso.comFood merchant-partners. We will create an online siêu thị for you to lớn customise with your own branding, so you can engage with your consumers, your way. Your online siêu thị will also be automatically integrated with chip core services lượt thích nhatroso.comPay and nhatroso.comRewards và deliveries fulfilled by’s Delivery-Partners.

G-02 Ground Floor, Block A,Axis Business Campus,No 13A &13B Jalan 225,Section 51A, Petaling Jaya,46100 Selangor.

Business Registration:MyTeksi Sdn. Bhd. - 201101025619nhatroso.comCar Sdn. Bhd. - 201401013360